Help and Support

If you are having trouble taking the cognitive function assessment, then you can write to us for help and advice.

It is important that you take the cognitive function assessment yourself without help as we are trying to assess how well you perform the tests.

You cannot retake the cognitive function assessment straight away. However, we are intending to recontact people in the future so that we can see how their performance changes across time.

The assessment software is designed to run on most modern internet browsers and devices. If the assessment would not run, try to update your browser version, switch to a different browser or try a different machine.

The assessment might stop part way through if, for example, your internet connection is briefly interrupted. If this has happened, then you can click refresh in your browser or use the same link to navigate back into the assessment website. The software will start from where it left off, so you will not have to retake all of the tests. This will also work from a different machine to the one that you started the assessment on.

If you have trouble viewing the results, then make sure that you have entered your age where requested. If you already have entered your age, then try using your link and code on a different machine or browser, this should take you directly to the results page. If this still does not work, then please email to let us know.

If you were interrupted or for other reasons started but could not complete the assessment, then you can use the same link to navigate back into the assessment website. The software will start from where it left off, so you will not have to retake all of the tests in the assessment. This will also work from a different machine to the one that you started the assessment on.

All modern browsers are supported (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, etc.). The Samsung browser is not supported at the moment.

No, sessions do not time out, however please do try to complete the task as fast and accurately as you can.

Do not worry, you should be able to the assessment by clicking on the same web link we sent you and continue the assessment from the point you reached.

Please make sure what you have entered is the same as the web link we sent you. If it still does not work, try to open the web link in a different browser (e.g. Microsoft Edge instead of Google Chrome). Alternatively, please contact the researcher and we will be able to help you.